General Policy

Placing an order

In the case of a product quality concern, please send us an email at customer.care@bioartnutra.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

Order number
Product that is highlighted for quality issue
Please specify if you are a Member of Bioart or not along with card number
Details of your Request
Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

In the case of a quality issue highlighted our team will first connect you with an in-house Ayurvedic Doctor within 2 working days. Depending on the nature of the complaint, the conversation with our Doctor and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check.

All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

Address of dispatch
Name & Address of the customer
Order number
Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable.

No cash refunds are permitted.

Payment Options

BioArt Nutraceuticals Private Limited (https://bioart-life.myshopify.com/) is set up to take immediate online orders through the following modes of payment:

Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
Visa Debit cards

From select banks in India, UAE and USA. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Razorpay Payment Gateway.

Cash on Delivery Policy

We have the option for ‘Cash on Delivery’ on orders above INR 2,999/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure
Customers placing “COD” orders will be reached out via call for the confirmation of their orders. Customers failing to respond to the calls will be reached out via mail informing cancellation of the COD order. Customers may respond to the mail confirming the processing of the order.
If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.
All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at customer.care@bioartnutra.com well within the aforementioned time frame. BioArt Nutraceuticals Pvt Ltd (https://bioart-life.myshopify.com/) will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.
Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at customer.care@bioartnutra.com or chat with us from Monday to Friday, from 9:30-5:30 PM IST (barring Saturdays, Sundays and official holidays).
If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at customer.care@bioartnutra.com with the order number on the same date that you placed the order.